Privacy Policy

Last updated: October 2025

Thank you for being a part of Buzznic, a product by Avlyon Inc. Your privacy is important to us. Please read the following statement to understand how we collect, use, store, and protect your information.

SCOPE

Avlyon Inc. ("the Company," "we," "our," or "us") provides a suite of customer engagement software-as-a-service (SaaS) solutions under the brand name "Buzznic" ("the Platform") that enable businesses to manage and automate customer communications through channels such as WhatsApp and SMS, primarily for marketing and customer engagement purposes.

The Company is committed to protecting and respecting your privacy.

This Privacy Policy ("Policy"), together with our Terms and Conditions and any other applicable policies, outlines our practices regarding the collection, use, and safeguarding of your information through the Platform and related services.

By using, registering, or signing up for the Platform, you acknowledge and agree to this Policy. If you do not accept these terms, your use of the Platform will be restricted. Clicking "Agree" or submitting your information will constitute your consent to the terms of this Policy.

This document is an electronic record generated by a computer system and does not require physical or digital signatures.

CHANGES TO THE PRIVACY POLICY

We treat your information in accordance with applicable United States privacy laws and regulations, including but not limited to the California Consumer Privacy Act (CCPA), the Federal Trade Commission (FTC) Act, and the CAN-SPAM Act.

This Policy may be modified periodically based on legal, business, or regulatory requirements. Updates will be reflected online, and significant changes will be communicated when possible.

Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

PERSONAL INFORMATION WE COLLECT

"Personal Information" refers to data that can identify you or your business and may include your name, contact details, business information, or communication records transmitted through the Platform.

Collection

We may collect Personal Information when you:

  • Register or manage an account
  • Subscribe to a plan or purchase prepaid credits
  • Communicate with our support team
  • Send or manage campaigns via WhatsApp or SMS

Collected data may include contact details, account credentials, payment details (processed through third-party payment providers), and communication metadata.

Usage

We use Personal Information to:

  • Validate and process your account and campaign activity
  • Facilitate communication between you and your customers via WhatsApp and SMS
  • Improve Platform performance and user experience
  • Comply with contractual and legal obligations
  • Prevent fraud or misuse
  • Provide product updates, recommendations, and support
  • Enforce our Terms and Conditions

Sharing

We may share limited Personal Information with:

  • Affiliates or service providers who assist in platform operation (hosting, analytics, payment, or delivery)
  • Third-party providers such as Meta (WhatsApp) and SMS gateway partners to facilitate message routing
  • Regulatory or law enforcement authorities, when required under applicable laws

All third-party partners are bound by confidentiality and data protection obligations consistent with this Policy.

To opt out of marketing communications, you may contact hello@buzznic.com.

NON-PERSONAL INFORMATION WE COLLECT

We automatically collect non-personal information, such as device identifiers, usage statistics, IP addresses, and analytical data.

This data helps improve system performance, monitor reliability, and enhance user experience.

Aggregated or anonymized information may be used for analytical or reporting purposes without identifying individual users.

CLOUD API AND WHATSAPP INFRASTRUCTURE

The Platform utilizes the Meta (WhatsApp) Cloud API for message routing and delivery.

All WhatsApp communication data handled by Buzznic is processed and stored on Meta's data centers located in North America and the European Union.

You acknowledge and agree that Buzznic does not offer localized storage for WhatsApp message data and that such data is subject to Meta's data processing and privacy practices.

LOCATION INFORMATION

We may collect limited location-related data (e.g., IP-based metadata) for analytics, fraud prevention, and compliance purposes.

This data is not used to personally identify users unless required by law or necessary for security verification.

COOKIES AND TRACKING TECHNOLOGIES

Buzznic uses cookies and similar technologies to:

  • Maintain user sessions and preferences
  • Enhance user experience
  • Analyze traffic and platform performance

You can manage or delete cookies through your browser settings. Disabling cookies may limit certain features of the Platform.

THIRD-PARTY SERVICES

The Platform integrates with third-party tools and services (including WhatsApp Business Platform, SMS gateways, and cloud hosting providers).

Each third-party service is governed by its own privacy policy.

Avlyon Inc. is not responsible for the content or privacy practices of such third-party providers.

ACCESS, CORRECTION, AND DELETION

You are responsible for maintaining accurate and up-to-date information in your account.

You may request access to, correction, or deletion of your Personal Information by contacting hello@buzznic.com.

Certain data may be retained as required by law or for legitimate business or recordkeeping purposes.

Deleting specific information may affect your ability to use parts of the Platform.

DATA SECURITY AND PROCESSING

We employ reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

Your data may be processed by Avlyon Inc., its affiliates, or authorized service providers under contracts ensuring appropriate safeguards.

While we strive for strong security, no system is entirely immune from risks. By using the Platform, you acknowledge this inherent limitation.

LIMITATION OF LIABILITY

Notwithstanding any other provision, Avlyon Inc. shall not be liable for any indirect, incidental, consequential, or special damages—including loss of data or service interruption—arising out of or related to your use of the Platform or any integrated third-party services.

GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles.

Any disputes shall be subject to the exclusive jurisdiction of competent courts located in the State of Delaware, USA (or such other jurisdiction where Avlyon Inc. is incorporated).

CONTACT INFORMATION

We are committed to protecting your personal information and addressing any privacy-related concerns.

For feedback, questions, or complaints regarding this Privacy Policy, please contact:

  • Avlyon Inc.
  • Email: privacy@avlyon.com
  • Address: Avlyon, Inc. 131 Continental Drive, Suite 305 Newark, Delaware 19713 USA